Bel Air Collection Resort And Spa Cancun (Adults Only) is an award-winning destination situated in the heart of Cancun's famous Hotel Zone. This elegant resort combines stylish design elements with stunning views of the Caribbean Sea and Nichupté Lagoon. Its inviting atmosphere is perfect for romantic getaways, offering a serene environment dedicated to wellness and relaxation. Guests can enjoy unique services such as beachfront massages and a full-service spa.
Location
Bel Air Collection Resort is located in the vibrant Hotel Zone, surrounded by the Caribbean's turquoise waves and the green waters of Nichupté Lagoon. Notable attractions like the El Rey ruins are within a 20-minute walk, enriching the cultural experience for guests. The surrounding area is home to bustling shopping venues such as La Isla Shopping Village and Kukulcan Plaza, providing easy access to various entertainment options.
Rooms
The resort features spacious rooms with breathtaking views of the ocean or lagoon. Each room is designed for comfort, offering a king-size bed or two double beds, and conveniences such as air conditioning and flat-screen TVs. The décor is refined, complemented by luxurious toiletries in private bathrooms. Some suites provide additional luxury, including hot tubs and aromatherapy kits.
Eat & Drink
Guests can enjoy international and Mexican fusion cuisine across three restaurants within the resort. Each dining option offers a beachfront setting, enhancing the culinary experience with scenic views. The onsite bars, including a poolside bar, serve a variety of drinks and meals, ensuring guests have convenient dining options available throughout the day and evening.
Leisure & Business
This resort boasts a full-service spa offering hydromassage tubs and a range of beauty treatments aimed at restoring wellness. Leisure facilities include an infinity pool overlooking Cancún Beach, a 24-hour gym with yoga and Pilates classes, and a jacuzzi for ultimate relaxation. Guests are also entertained with lively nightlife options nearby, including renowned clubs and bars.
View all
Select your room type
The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.
Feedback from previous guests about their experience.
<br />
58%
liked the resort and would come back
Beautiful beach views
Spacious rooms
Poor staff attitude
Dining could improve
5.8/10
Guest rating
Rooms
5.4
Location
6.2
Service
6.6
Dining
5.4
Guest reviews
5.8/10
based on 5 reviews
7.4
7.4/10based on 738 reviews
Lucy
United States,
December
2024
5.0/10
The hotel is perfectly situated near the beach, which allows for some serene evenings under the stars. While I really liked the location, the rooms are in dire need of updates and had several issues such as leaking ceilings and noisy environments. The service was hit or miss, sometimes friendly but also occasionally felt unhelpful. Overall, it has potential but requires significant improvements to be truly enjoyable.
Rooms
5.0
The rooms were a major letdown with old furniture and several maintenance issues, including a leaking ceiling and a toilet that wouldn't flush. The noise from outside was quite disruptive due to the lack of sound insulation.
Service
5.0
The service was inconsistent; some staff were very courteous while others seemed careless and unfriendly. It was frustrating at times, especially when we needed assistance.
Location
7.0
The location is great, right by the beach and perfect for relaxing. However, the loud entertainment by the pool really took away from the tranquil atmosphere.
Dining
5.0
Dining options were limited and didn't really satisfy, despite some decent coffee. Breakfast was really basic and needed more variety.
Facilities
5.0
The facilities could use some upgrades, particularly the decor and amenities. While the area is nice, it doesn’t offer much in terms of modern comforts.
Rachel
United States,
September
2024
7.0/10
I had a mixed experience at this hotel. On one hand, the staff was incredibly friendly and accommodating, making our stay enjoyable. On the other hand, the rooms need some serious upgrades in technology and comfort. The location was nice but a bit distant from downtown, which might not be ideal for everyone. Overall, it's a decent choice but not perfect.
Rooms
5.0
The rooms were in need of a technology upgrade, as the lighting was insufficient and there weren't enough outlets to charge devices. The internet connection was also lacking, and I felt the door locks could be better.
Service
9.0
The staff were fantastic, with everyone we interacted with from the restaurant to the pool area being friendly and helpful. They were especially accommodating in making our experience better.
Location
6.0
The hotel is in a quiet area, which was nice, but it's quite a distance from downtown Cancun, so it felt a bit isolated at times.
Dining
7.0
The dining experience was hit or miss. While I enjoyed breakfast at the Palm Terrace with a great view, I had to address a few issues with the food with the Director, which shouldn't have been necessary.
Facilities
8.0
The facilities were good overall, with a well-maintained pool and beach area, but they could benefit from more amenities and updates.
Tim
United States,
September
2024
5.6/10
I had mixed feelings about my stay. The hotel is nicely located overlooking the beach, but the noise from the entertainment made it hard to relax. The staff were friendly and tried to help, but there were definitely issues with room quality and value. Overall, it’s a decent place but improvements are definitely needed.
Rooms
5.0
The room was spacious and looked just like the photos, but it was in dire need of repair, especially the jacuzzi. I found the noise from the ventilation system quite bothersome.
Service
7.0
The service was friendly and accommodating even with challenging guests. However, I felt the pricing was a bit misleading when they charged an additional fee on top of what I had booked.
Location
5.0
The location is great with a beautiful beach view, but it was unfortunately ruined by an incredibly loud entertainer who didn't seem to care about the guests around the pool.
Dining
6.0
The dining was okay with the continental breakfast and some snacks in the afternoon, but overall, the food quality didn't quite meet expectations.
Facilities
6.0
The facilities were average. The pool area was nice, but it didn’t make up for the noise and other room issues I faced.
Paul
United States,
September
2024
6.4/10
The hotel has a really nice beach view and my room was cleaned every day, which was great. The staff here was friendly and tried their best, but some areas could use improvement. I loved the private jacuzzi in my room, but the loud entertainment by the pool was a bit annoying. Overall, it was a comfortable stay with its ups and downs.
Rooms
8.0
I enjoyed my room which had a beach-facing view and a private jacuzzi, but it didn’t have a true balcony. Fresh towels were provided whenever I wanted.
Service
7.0
The service was friendly and the staff really worked hard to help guests, given the noisy environment around the pool.
Location
6.0
The hotel is at a quieter part of the Hotel Zone, offering views of the ocean, but it’s a bit away from the main attractions.
Dining
5.0
Breakfast options were quite limited, just some coffee, muffins, and fruit laid out in the lobby, which was a bit disappointing.
Facilities
6.0
The pool area was nice, but the entertainment setup by the pool detracted from the overall experience.
Steve
United States,
August
2024
5.8/10
I stayed at this hotel and found the location to be stunning, right by the beach with beautiful views. While the room was spacious and had an amazing jacuzzi, it definitely needs some upgrades, especially the shower pressure. The service could use some improvement as well; I encountered some staff with attitude, which was disappointing. Overall, it’s a nice spot, but it's not perfect and could use a bit more attention to detail.
Rooms
6.0
The room was spacious with an amazing jacuzzi, but it definitely needs upgrading, especially regarding the shower pressure.
Service
5.0
Some staff were not very professional and had poor attitudes, which made the service feel lacking at times.
Location
7.0
The hotel is in a wonderful location overlooking the beach with great sunrise and sunset views, but loud entertainment made it less enjoyable.
Dining
5.0
Dining options were just okay, and although there were some fresh items, the overall quality could have been much better.
Facilities
6.0
The hotel has decent facilities, but improvements are needed to create a more enjoyable experience.
Tasman Holiday Parks - Papamoa Beach
Baan Pakgasri Hideaway
Resort Santangelo & Spa
Lake Naivasha Resort
Oceans Resort Whitianga
Royal Palms Resort & Spa
Feuerstein Nature Family Resort
Amber Sands Beach Resort
Sunrise Ridge Resort
Darwin Freespirit Resort
Hotel Hanioti Village Spa
Mackenzie Beach Resort